F.A.Q. -- Help

  • What countries do you send to?

We can deliver in almost all countries of the European Union.
We can not make deliveries outside the European Union, nor in America, nor in Asia.
We do not ship to European Islands (Canary Islands, Channel Islands, Azores, Corsica, Sardinia, Sicily, etc), except to the Balearic Islands, nor to overseas territories.
If you have any questions, please send us an email, or contact our Chat On-Line

  • How do I pay for my order?

100% secure, you just need to enter your email address and a password. Thus, your payment is made directly from your PayPal account ensuring complete confidentiality of your bank details.

You can pay directly with your credit card through PayPal, you just have to enter your banking information without creating an account. PayPal's secure server makes payment on our bank's secure server, your bank details remain confidential.

VISAPAYPAL

  • Why do I have to register first, to place an order?​

We ship directly from Spain to different countries of the European Union, as we want you to know the shipping costs of your order from the beginning, we need to know from which country you are placing the order, before adding the products to the basket.

In this way, as you add products to the shopping cart, the shipping costs will be updated.

  • ​How I can order?

The first thing to do is register in our online shop, you will find a link in the upper right of the web page: "Register", you just have to fill in the details including your email and password. (Remember to check the box of the "Confidentiality Policy" at the end)

After sending the data, you will receive instantly, an email with a link to confirm your email address, simply press over the link and you'll enter the online shop with your username and password, access "Sign in", also to the right of the page.

Please check your Spam tray , since sometimes you can get there, and you will not see it in the inbox.

Until you have not confirmed your registration, you can not buy in our shop on line.

  • How much does it would cost, sending the order?

Shipping costs will depend on the total weight of your order and the country of delivery.

The prices of our items are very tight, trying to give the best possible price, for this reason the shipping charges are extra, and will depend on the country of destination and the weight of the shipment.

Please note that sending a parcel to Europe has a fixed cost, and one variable by weight, so it will always be, in proportion, more economical to send a package with several items that one with a single bottle or article.

If you want to see the transport rates you can do it on our website:  SHIPPING COSTS

  • Can you send the order to another address, or to another person or another country?

In one of the steps of the shopping cart, you will see an option to add another delivery address different from that of the customer card, then if you choose this option, you can enter new delivery data for this order, if you want to deliver it at work, you must also indicate the name of the company and phone, and if the delivery is made in a country other than yours, before paying, the shipping costs will be updated, and you can see if they are different.

  • What is the delivery time?

Since we received the order and the payment, we need 1 - 2 days to prepare it, and deliver it to the carrier.

Once the carrier has it, the delivery will be between 2 - 6 working days approximately, depending on the country of destination and whenever there is someone at home, if there is nobody, they will leave a notice to contact the carrier.

Once we have delivered the shipment to the carrier we will send you by e-mail, the tracking number and the Carrier's website so you can follow up.

  • Can I attach a greeting card, at the package?

In the shopping cart, you have an option to send the order as a gift, you can choose one of our pre-designed cards, and you can also write the text you want to include on the card, then you must choose the option: send a new one Delivery address, and you can enter all the new delivery data.

  • How do you protect glass bottles, so that my order arrives in perfect condition?

All our shipments of wine or any other product in glass bottle are protected for transportation with a pack specially designed to avoid breakage.

Likewise, perishable products also travel specially protected, specially the most delicate, which in hot times are delivered in special boxes to arrive in perfect condition.

  • What happens if a bottle arrives broken?

Upon receiving the package, you must ensure it is in perfect condition, it is not damaged or wet, before signing the delivery note.

If you think there are broken product or the package is not in our original packing with our tags IberianWinesandFood, you must refuse or open front of the courier and check the content and note on the delivery note the breaks, and request a copy of the delivery note with the annotation.

Contact us and we'll fix the problem.

  • I have created my account, but do not receive the confirmation email, or I can not get in with my password.

Once registered you will receive a mail with a link to confirm your email address. If not received within a few seconds, please check tray junk mail or Spam, because the message could be there.

If it is not in the spam folder, it is likely that by writing your email, committed some mistakes and for this reason did not receive, in this case, you can try to re-register again.

If you have trouble accessing your password, you can request a new password on the "Forgot your password" to the right of the screen.

  • Where is located the On-line Store?

Our headquarters, offices and warehouses are located in Spain, in Catalonia.

From here, we manage orders and serve the EU countries.

  • My payment was declined, what I can do?

Do not worry, if for some reason, has been refused the payment, you can re-place a new order and complete the payment process, we will cancel the unpaid order, and we will only consider the order already paid.